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TOP IT OFF! FAQs
Where is my order?
Typically orders ship within 2-3 business days then 3-5 days travel time. You can track your order at any time by clicking here. You can also check your email for order confirmation and shipping notifications. Orders may be shipped in two separate shipments. If within 5 days of your first delivery, you do not receive a notification about a shipment of the rest of your order, please contact us at customerservice@skinnymixes.com.
When will my order ship?
Orders are shipped within 2-3 business days of receipt of the order, excluding Saturday, Sunday, and holidays. *There may be some delays from the shipping carriers which is out of our control.
Does my product need to be refrigerated after opening?
Skinny Syrups: No refrigeration required.
Skinny Mixes: Please refrigerate after opening for flavor retention.
Skinny Sauce: Not required, but please refrigerate after opening for flavor retention.
Keto with MCT: No refrigeration required.
Flavor Burst: No refrigeration required.
What do you use to sweeten your products?
Skinny Syrups: Sucralose.
Skinny Mixes: Sucralose.
Naturally Sweetened Mixes: Agave, stevia, and a touch of sugar.
Naturally Sweetened Syrups & Keto Syrups: Stevia, Monk Fruit & Erythritol.
Skinny Sauces: Sucralose.
Flavor Bursts: Sucralose.
Where can I buy locally?
You can check out our list of retailers here and use the store locator map to find nearby stores selling Jordan’s Skinny Mixes.
Do you ship to locations outside of the US, including Canada?
Canada:
https://thenaturalfoodstore.ca/pages/skinny-mixes
UK and Europe:
Australia:
www.wisdomfoods.com.au
Alaska & Hawaii:
Do you take orders over the phone?
We cannot take phone orders as we do not have credit card processing in our office. Our secure website is the best way to purchase our products online.
Do you offer refunds?
While we cannot accept physical returns, we want to ensure all our customers have a positive experience with our products and services. If, for any reason, you are dissatisfied with your purchase, we offer a refund within a specified timeframe, subject to the conditions outlined below:
Eligibility for Refund:
A. Our refund policy applies to all products (with the exceptions detailed in the next section) purchased directly from our website, skinnymixes.com. Purchases made on Amazon.com or retail stores will not be eligible for a refund or replacement. You can contact the store you purchased from to learn about their refund policy.
B. To be eligible for a refund, you must request it within 60 days from the date of purchase. After 60 days, requests for refunds will be considered.
C. Skinny Mixes reserves the right to deny a refund request due to suspicion of fraud or similar reasons.
Non-Refundable Items:
A. Certain items may not be eligible for a refund, including but not limited to:
- Digital downloads or electronically delivered products
- Clearance items discounted due to an expiration date less than 12 months away
- Clearance items will have the expiration dates listed in the description on the product page.
Refund Process:
A. To initiate a refund, contact our customer support team at customerservice@skinnymixes.com and provide your order details.
B. Our customer support team will guide you through the refund process and provide any necessary instructions.
C. The refund will be issued in the same form of payment used for the original purchase unless otherwise mutually agreed upon.
Shipping Costs:
A. If the refund is due to our error, a defective product, or a shipping issue (lost or damaged in transit), we will refund the applicable shipping fees and tax.
B. If the refund is due to customer dissatisfaction, you will be responsible for the original purchase's shipping fees and tax.
Partial Refunds:
- In some cases, we may offer partial refunds based on the nature of the dissatisfaction.
How do I sign up for wholesale account?
You can review all our wholesale policies here. Sign up for Faire using this direct link to place your first order: https://faire.com/direct/skinnymixes
Why aren't I getting free shipping when using a coupon?
To qualify for free shipping your product subtotal must be equal to or greater than the free shipping minimum of $59, before tax and after coupons have been applied. Orders that do not reach the free shipping minimum of $59 will see a flat rate fee of $12.95 for shipping.
Are your products Dairy Free/Vegan?
Our Horchata Syrup, Cookie Dough Syrup, and Eggnog Syrups contain dairy. All other products are suitable for a vegan lifestyle. Full nutritional information can be found on each product page in the product photos.
