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TOP IT OFF! FAQs
Where is my order?
Typically orders ship within 2-3 business days then 3-5 days travel time. If you want to track your order by logging into your account here. You can also check your email for order confirmation and shipping notifications.
Orders may be shipped in two separate shipments. If within 5 of days of your first delivery you do not receive a notification about a shipment of the rest of your order, please contact us at customerservice@skinnymixes.com
When will my order ship?
Orders are shipped within 3-5 business days of receipt of the order, excluding Saturday, Sunday and holidays. *There may be some delays from the shipping carriers which is out of our control.
Does my product need to be refrigerated after opening?
Skinny Syrups: No refrigeration required.
Skinny Mixes: Please refrigerate after opening for flavor retention.
Cold Brew: Please refrigerate after opening for flavor retention.
Keto with MCT: No refrigeration required.
What do you use to sweeten your products?
Skinny Syrups: Sucralose.
Skinny Mixes: Sucralose.
Naturals & Keto Syrups: Stevia, Monk Fruit & Erythritol.
Natural Simple Syrup: Monk Fruit & Agave
Cold Brew: No Sweetener.
Flavor Bursts: Sucralose.
Where can I buy locally?
Check out our list of our retailers.
You can also search "Jordan's Skinny Mixes" or "Jordan's Skinny Syrups" into google maps and it will show the stores in your area that carry our products. You will have to check with your individual store on specific inventory as they are purchased by the parent company and sent out to each individual store, so online will always be the best to find exactly what product you need!
Do you ship to locations outside of the US, including Canada?
Do you take orders over the phone?
We cannot take phone orders as we do not have credit card processing in our office. Our secure website is the best way to purchase our products online.
Why aren't I getting free shipping when using a coupon?
To qualify for free shipping your product subtotal must be equal or greater than $59. If applying a discount, your order subtotal (excluding shipping and taxes) must be equal or greater than the qualifying amounts to receive free shipping after the discount has been applied. We sincerely apologize for any inconvenience this may have caused.
Are your products Dairy Free/Vegan?
The only products that contain Dairy is the Cookie Dough Syrup. All other products are suitable for a Vegetarian/Vegan lifestyle. Full nutrition can be found on each product page in the product photos.
