FAQs

Where is my order?

Track your order by logging into your account here. You can also check your email for order confirmation and shipping notifications. 

When will my retail order ship?

Retail customer orders are shipped within 3 business days of receipt of the order, excluding Saturday, Sunday and holidays. 

When will my wholesale order ship?

Wholesale orders are typically shipped within 5 business days of receipt of the order, excluding Saturday, Sunday and holidays, as we do not process or ship orders on those days.

Does my product need to be refrigerated after opening?

Skinny Syrups & Whipped Foams:– No refrigeration required.

Skinny Mixes: Please refrigerate after opening for flavor retention.

Meaningful Daily Wellness Boosts: Please refrigerate after opening. 

What do you use to sweeten your products?

Skinny Syrups & Whipped Foam: Sucralose (Splenda).

Skinny Mixes: Lightly and naturally sweetened with a blend of real sugar, stevia and erythritol.

Meaningful Wellness: Stevia

Where can I buy locally?

Check out our list of our retailers.

Do you ship to locations outside of the US, including Canada?

Customers in Canada can purchase online from SkinnyMixes.ca


Customers in the UK and Europe can shop online at TRKG Healthy Living

Do you take orders over the phone?

We cannot take phone orders as we do not have credit card processing in our office. Our secure website is the best way to purchase our products online. 

How do I sign up for wholesale account?