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FREE SHIPPING ON ORDERS $59+, EXCLUSIONS APPLY

Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Skinny Mixes, LLC., Copyright © 2009, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Payment Terms

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon the placing of your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Skinny Mixes, LLC. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Skinny Mixes, LLC. . signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Taxes

Skinny Mixes, LLC. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Coupon Codes

Only one coupon can be used per order. Coupons cannot be combined with any other offer or discount. Coupons cannot be used on bundles or previous purchases.

Rewards

Rewards cannot be used on bundles and cannot be combined with any other offer or discount. Rewards cannot be used on previous purchases.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Skinny Mixes, LLC. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Skinny Mixes, LLC. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled Skinny Mixes, LLC. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Price Changes

Prices remain subject to change without notice.


Shipping Policies

Shipping Time Policy

Please consider any shipment or transit time offered to you by Skinny Mixes, LLC. or other parties only as an estimate. Orders will ship within 2-3 business days of order receipt, excluding Saturdays, Sundays, and Holidays, as we do not process or ship orders on those days.

Order Cancellation Policy

If you wish to cancel your order, you can e-mail customerservice@skinnymixes.com with a cancellation request. Please note we strive for same day or next day shipping, so the window to catch an order and cancel is small. If we can cancel your order, we will reply to your e-mail request with a cancellation email. If your order has been processed and packaged, you will receive a shipping confirmation e-mail within 12 hours.

Free Shipping Policy

Free shipping applies to Standard Ground Shipping only on orders of physical product (excluding gift cards or ebooks) before tax and after coupons that exceed the free shipping minimum of $59. If you need further information regarding shipping costs, please check out our Shipping Information page. Orders shipping to Alaska or Hawaii are excluded from the free shipping offer and will include the full carrier shipping costs to their destination. 

Out-of-Stock Products

We do not accept orders on out of stock items. If an item goes out of stock after your order has been placed, we will contact you with your refund information.


Refund and Replacement Policies

Damage Policy

If you receive a damaged item, please e-mail customerservice@skinnymixes.com within 60 days and include your order number, a photo of the damage, and a photo of the box you received. Upon receiving the request, we will fully examine it and notify you via e-mail within a reasonable time frame regarding whether you are entitled to a refund or a replacement of the damaged item. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Missing Item Policy

If you receive a package with missing items, please e-mail customerservice@skinnymixes.com within 60 days and include a photo of the top and bottom of the box you received. Upon receiving the request, we will fully examine it and notify you via e-mail, within a reasonable time frame, whether you are entitled to a refund or a replacement of the missing items. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

General Refund and Dissatisfaction Policy

While we cannot accept physcial returns, we want to ensure all our customers have a positive experience with our products and services. If, for any reason, you are dissatisfied with your purchase, we offer a refund within a specified timeframe, subject to the conditions outlined below:

Eligibility for Refund:

A. Our refund policy applies to all products (with the exceptions detailed in the next section) purchased directly from our website, skinnymixes.com. Purchases made on Amazon.com or retail stores will not be eligible for a refund or replacement. You can contact the store you purchased from to learn about their refund policy.

B. To be eligible for a refund, you must request it within 60 days from the date of purchase. After 60 days, requests for refunds will be considered.

C. Skinny Mixes reserves the right to deny a refund request due to suspicion of fraud or similar reasons.

Non-Refundable Items:

A. Certain items may not be eligible for a refund, including but not limited to:

- Digital downloads or electronically delivered products

- Clearance items discounted due to an expiration date less than 12 months away

- Clearance items will have the expiration dates listed in the description on the product page.

Refund Process:

A. To initiate a refund, contact our customer support team at customerservice@skinnymixes.com and provide your order details.

B. Our customer support team will guide you through the refund process and provide any necessary instructions.

C. The refund will be issued in the same form of payment used for the original purchase unless otherwise mutually agreed upon.

Shipping Costs:

A. If the refund is due to our error, a defective product, or a shipping issue (lost or damaged in transit), we will refund the applicable shipping fees and tax.

B. If the refund is due to customer dissatisfaction, you will be responsible for the original purchase's shipping fees and tax.

Partial Refunds:

A. In some cases, we may offer partial refunds based on the nature of the dissatisfaction.

Contact and Support: 

A. If you have any questions or need assistance with our dissatisfaction refund policy, please email our customer support team at customerservice@skinnymixes.com.


For information on Purchase Order Terms & Conditions, see our General Terms & Conditions.