Customers say this coffee drink sparks mixed reactions about its sweetness level. Many love the creamy caramel flavor and convenience for on-the-go sipping, while others find it overwhelmingly sweet. Reviews frequently mention the strong caramel taste, with some wishing for more coffee flavor. Several enjoy it served cold, and many appreciate its creamy texture. Some mix it with other beverages for a personalized drink. While many describe it as delicious, others note it's not quite what they expected.