Customers say this syrup delivers a delicious blend of chocolate, caramel, and salty flavors that transforms their coffee experience. Many describe it as creamy, smooth, and indulgent, with users loving how it enhances both hot and iced coffee. The syrup works great in various beverages including lattes, hot chocolate, protein shakes, and even water. Customers appreciate the lack of aftertaste and find it versatile for baking too. While most rave about the rich flavor combination, a few mention it's too bitter or has lighter flavor than expected. Many consider it a daily staple they can't live without.