We’re sorry to hear you had trouble getting a response from our customer service team. We truly appreciate your feedback and are glad to hear you’re enjoying our products. Your experience matters to us, and we’ll share your comments with our team so we can continue improving. Thank you for your support and for bringing this to our attention. 💙

I’m so sorry it didn’t taste the way you expected! 😕 I completely understand how disappointing that can be, especially when you were looking forward to the Birthday Cake flavor. It definitely shouldn’t be an unpleasant surprise, and I really appreciate you letting us know. ❤️ We appreciate the feedback you have provided. We love hearing from our customers as we're always working to improve our products constantly. We'll direct this to our innovation team for improvements.

I’m sorry the new formula didn’t taste the way you remembered. 💛 I completely understand how disappointing it is when you preferred the older formula, especially with an aftertaste you didn’t enjoy. We really appreciate you giving it a try and sharing your honest feedback. We’ll be sure to pass your comments along to our team as we continue working to improve our products. 🧡🍂

Thank you for sharing this! I’m sorry the flavor didn’t come through as strongly as you hoped, especially in coffee, and I completely understand how frustrating it can be when you have to use a lot of syrup to get the taste you want. I’m glad you found a way to enjoy it in cream soda, though! We really appreciate you taking the time to share your experience with us. 💛